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  • What our customers are saying…

    What our customers are saying…

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    At Thomas Jewellers, the focus is always on our customers. If you have any feedback for us, simply leave us a note on our Enquiry Form and we will be in touch within three business days.


    Received my order today, and i am beyond happy with your service, i have never had such helpful people when ordering online or instore for that matter. so thank you so much for all your help.

    Jessica Madeley

    3rd April 2014

    re: Order number 1101926 The Seiko watch was delivered to our home today beautifully git wrapped. You web site is excellent as too is your service, and we will pleased to give you our highest recommendation at any time. With sincere thanks

    Robert Worcester

    31st Jan 2014


    To Whom It May Concern,

    I arrived from Melbourne yesterday and came into this store, “Thomas Jewellers”, today with a Chanel watch which needed links removed. I cannot tell you just how impressed I am with the brilliant customer service I received from all the staff.

    Keep up the great service and it has been an absolute pleasure.

    Kindest Regards,

    Kaye O'Shea

    16th Jan 2014


    I have collected the ring today from your Service Dept. in Bourke St store - LOVE THE RING!

    Your staff, a lady that helped me ( I think her name was Katy) was very helpful; so friendly and professional.

    Thank you again very much for your fantastic service. 

    I will be coming back for more...you have some great pieces of jewellery.



    13th Jan 2014


    In recent weeks we have had superb service from Lisa Hutton.

    At all times, along with her warmth of personality, she was understanding, professional and showed excellent attention to details.

    Her customer service is truly all that the company would wish and for this reason we felt it important to acknowledge her.

    Barb & Ric Dunlop

    23rd Oct 2013


    Dear Mr Thomas,

    It gives me great pleasure to write to you regarding your Shepparton Jewellery Store.

    I am a loyal customer of yours and over the years have had many special requests and orders that have always been sourced. In particular Connie McKinnis who has gone out of her way to find my requests.

    You have wonderful staff in Shepparton; capably managed by Joyce. They are always extremely helpful and pleasant.

    My reason for writing on this occasion is because of a recent purchase. My daughter became engaged and I decided to have a celebration knife engraved.

    After much deliberation regarding the inscriptions (and there was a lot of it!), Fiona put her talents into action. The result was absolutely beautiful. It was exactly as I wanted it engraved and her craftsmanship is to be congratulated.

    I have personally thanked Fiona, Joyce and her team and can’t wait for the engagement party to put the knife to good use!

    Congratulations on building such a wonderful business in Shepparton that offers so much more than excellent service.

    Kind regards,

    Heather Brain

    18th Oct 2013

    Over the past couple of years we have bought 4 items from Thomas Jewellers in Ballarat and on each occasion we have been furtunate enough to be helped by Melissa. 

    She has been very patient, knowledgeable and helpful. She knows just when to get the order too - she is very professional.

    Dave Gow

    10th Oct 2013

    I just wanted to pass on some feedback regarding your Bendigo store. My fiance and I were lucky enough to be served by Sue while shopping for wedding bands and she was fantastic. She was lovely and spot on with all advice given. It was the the best customer service experience we've had in a long time - just wanted to let you know what a great representative you have working for your company.

    Steph Flynn

    28th Sep 2013

    I would sincerely like to thank everyone at Thomas Jewellers for making my shopping experience at the Bendigo One Day Sale in January 2013, such a pleasurable one.

    I have found the service at Thomas' to be extremely genuine, where sales staff are not only interested in the customer' satisfaction but go out of their way to give their utmost.

    A very satisfied custommer.

    Jan Dyson

    Sep 2013


    I wish to voice my high satisfaction and commend the staff at the Bendigo store, particularly Geoff. I was in there today to buy a watch and was absolutely blown away by all of the staff members' professionalism, product knowledge, customer service and friendly manner. Not only was I served exceedingly well, but I also witnessed another young man receive a similarly high level of service. 

    Andy Carden

    13th Aug 2013

    Thank you so very much for your tireless and thorough customer service.

    The watch is a 50th present for myself. I also ordered some small pieces for one of my sons and future daughter-in-law.

    Once again, thank you for your efficient and speedy assistance - now I need you to work for my phone carrier and electricty provider. Then I'll have all the customer service I could wish for!

    Kind regards,
    Cathy Morton

    6th Aug 2013


    Last week I attended the store and wanted to spend $300 I arrived at 5:10 and saw Mim who was so helpful. I was aware of the time but at no time did Mim make me feel rushed. She listened to what I wanted, was knowledgeable with the different pieces, and I really felt like she gave me honest feedback about my choices. I spent over $800 and couldn't have been happier with my experience. 

    Christine Smith

    16th May 2013


    Just a short note to say that i have received my order # 2300204 this morning.Thank you for such a very quick delivery and great packaging.The watch is perfect for what i wont.Thanks again.


    Malcolm Snelleksz Qld

    14th May 2013


    I was in your store in April to pick out some jewellery in replacement of ones I had stolen. As you can imagine, it's an awful situation to be in. However, Lisa made my experience an enjoyable one. Her professionalism, knowledge & kindness was mush appriciated.

    Natasha Janssens

    2nd May 2013


    I just wanted to commend the ladies in the Ballarat store - My now fiance bought my engagement ring from this store over the weekend and when I went in to have it resized they were excellent. Both Wendy and Lisa in particular are very valuable assets to your organisation, I couldn't speak highly enough of them. From the ladies at the counters to the lovely man in service I spoke to over the phone, I am extremely happy with our choice to shop at Thomas Jewellers!

    Emily Richards

    30th April 2013

    Di and I would like to thankyou for your wonderful service last Monday when we purchased our engagement and wedding ring from Thomas Jewellers.

    We were so delighted with your friendly service and how efficient you and your team were with resizing the engagement ring at such short notice. This made the whole experience very special for us.

    Thanks again, 

    Yours sincerely.

    Geoff Kavanagh. Di Williams.

    19 April 2013


    The watch arrived today! It is exactly what I wanted! Thank you to you and Thomas Jewellers for being so efficient with my order, and for the excellent communication. 
    I look forward to using Thomas Jewellers again in the future, and I will definitely recommend your services to family and friends.
    Thank you once again.
    Kind regards,

    Anna Djuga (satisfied customer!)

    13 Feb 2013


    I came in to the Bourke Street Mall (Royal Arcade) store last Friday the 9th of November and was helped by a male service assistant, named Max, in regards to finding something for my wife's watch.

    While I didn't make a purchase at that time, Max's advice and assistance was very helpful and kind. It made my day. Based on this experience and to such genuine service, I would have no problem visiting your store in the future. I would like to extend my sincere thanks to Max.

    Adam Gordon

    13 Nov 2012

    Order # 8000101. All arrived safely yesterday. Thank you for your very quick handling of the order. The crockery is lovely.

    Jenny Goodbourn

    7th September 2012


    To whom it may concern,

    I would like to take the time to let you know about a purchase experience I had at your Bendigo store in Vic.

    To let you know a bit of background, I lost my wedding ring on a holiday back in April in the surf. As I am not much of a jewelryperson, I was devastated at the lost, I also didn't have an engagement ring as my wedding ring was full of beautiful diamonds.

    After the usual run a round from the insurance company I was told to come to you guys to organize my new ring ( this was after 3 long and tiring months dealing with GIO ), by the time it was approved I must admit that I was a bit over the whole thing and didn't really care with what I ended up with, I just wanted a ring.

    This is when I got to meet one of your staff members, Cheryl. Words can not express how much I appreciated her patience and understanding in this matter.

    Cheryl spent much time with me making sure that I was not rushing my decision, and that I was truly happy, this took a few weeks of me not being able to make up my mind.

    Thanks to her kindness I know have a stunning ring that I am very proud to ware, it will never replace the ring I lost but I am more then happy with the end product.

    You have a wonderful staff member there and I would love her to be acknowledged for her effort to her job.

    Kind Regards

    Natasha Prendergast

    22 August 2012

    I recently purchased a silver padlock bracelet online from the Thomas Jewellers website and found it really easy to use and the fast delivery meant I got it in time for my sister’s birthday.



    10 August 2012


    Thank you very much for the replaced ring. I really appreciate your great service and look forward to shopping with Thomas Jewellers in the future.

    Samantha Fowler

    30 July 2012


    A pleasure to be looked after by Emma, a Thomas Jewellers sales associate. She helped me choose a gift for my granddaughter when I had nowhere to start! Now I know where to go for family presents.

    H. Goodman

    07 November 2011


    We are absolutely delighted with the new showroom. Bev, one of your staff, was most helpful and professional in her service and care of our new purchase.

    Lynthia & Richard

    04 November 2011


    A lovely new shop, loving it! Glad to see Bev still working there, she’s fabulous!

    Hoong Loh

    29 October 2011


    I would like to thank the staff at the Thomas Jewellers store in Wagga Wagga for their great customer service and attention to detail, especially Lisa. My husband wanted to buy a watch for my birthday and Lisa, serving us in the store, ensured we made the right purchase, carefully explaining in detail the merits of each watch we looked at and answering all our questions.

    Her impeccable delivery certainly helped us decide on a beautiful Skagen watch. Do pass on our thanks and praise.

    Amanda Gray

    27 October 2011


    Thank you so much Thomas Jewellers, for all the help you gave us on our special day. It was a pleasure working with you on our wedding.


    27 October 2011


    Am impressed by the new shop – it looks wider and longer, products are more well-displayed with clear signage and less clutter. Overall, the new store is looking stylish, elegant and shiny. As I am a regular customer, it is comforting to see familiar faces among your staff as well.

    Amelia Spanos

    18 October 2011


    The staff at Thomas Jewellers Mildura was very helpful in providing assistance when I was selecting a diamond for my engagement ring. Besides carrying a wide range of diamonds, they were very knowledgeable when answering my queries, explaining grade levels and showing me the differences between higher and lower quality diamonds. As a result, I learnt something new and got a beautifully cut diamond for my ring!

    All my friends and family have gone green with envy. Needless to say, I’m very impressed and would highly recommend Thomas Jewellers.

    Melina Barker

    18 September 2011


    Just a note to say a huge thank you for supervising the repair of my engagement ring. I’d first discovered that a diamond was missing from my diamond cluster ring and immediately returned it to the Thomas Jewellers store in Ballarat, where I’d first purchased it 25 years ago.


    I collected it just last Monday from the service department and was absolutely ecstatic to put it back on my finger and see the magnificent craftsmanship and effort into the restoration of my ring. I was served by a lovely young lady who restored my faith in good old-fashioned customer service – rare these days.


    Thank you so much Thomas Jewellers, and I look forward to visiting your stores again.

    Carol Reid Burchip

    05 May 2011


    We’d recently had the misfortune of having our home broken into and lost a large number of possessions, including electrical goods, a camera, mobile phones and all of my jewellery. As such, our insurance company advised me to obtain two quotes for the replacement of my jewellery.

    Thomas Jewellers were exceptionally professional, understanding and caring. Having accumulated my jewellery over 40 years, most of the items were irreplaceable and held great sentimental value, and Thomas Jewellers took the time to ensure my selections were unhurried and well-advised.

    I would like to thank all at Thomas Jewellers, particularly Wendy, with whom I had first contact upon entering your store. I would highly recommend Thomas Jewellers for their outstanding service and wide selection of goods.

    Lyn Treweek

    27 April 2011


    Thanks for your help, Thomas Jewellers, you were brilliant. Hope the wife likes the bracelet.

    Terry Reilly

    13 April 2011


    Just wanted to let you know that I have received my 0.25ct diamond wedder and it’s absolutely perfect! Thank you so much for it, and I look forward to shopping with you again.

    Louise Kent

    09 April 2011


    I have been a shopper as Thomas Jewellers since 1965 and Debbie from your Geelong store hardly ever lets me walk out of your store without a purchase in hand. Sometimes I would go in without any idea what to get and Debbie never fails to help with recommendations. Thank you for having such a great employee in your store.

    Giovanna Gili

    26 November 2010


    We were able to find our perfect engagement ring at Thomas Jewellers Bendigo. Their extensive range provided a number of wedding band options, including having one made to match our selected engagement ring. We greatly appreciate the time, attention to detail, knowledge and recommendations provided by Sue to ensure we were happy with our significant purchases.

    Kate & Pat

    23 September 2010


    I am the proud owner of a beautiful diamond solitaire pendant purchased from Thomas Jewellers. Amazing shine on the diamonds and really reasonable prices – count me a Thomas Jewellers shopper for life!

    Terry Hendricks

    20 September 2010


    I’d popped the questions to my then-girlfriend last Valentine’s Day, presenting a beautiful three-stone diamond ring from Thomas Jewellers. Today, she is my wife! And even up till today, I often see her gazing at her ring.

    Samuel Golovin

    20 September 2010
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